Terms of Service
Welcome to Play Again. By using our website (playagainvideogames.com) or purchasing from our store, you agree to these terms. Please read them — they're short and written in plain English.
1. Who We Are
Play Again is a used video game store located at 900 Almeda Genoa Rd, Ste. B, Houston, Texas 77047. We buy, sell, and trade pre-owned video games, consoles, and accessories.
2. Our Products Are Pre-Owned
Unless explicitly stated otherwise, every item we sell is used. All games are tested and verified working before being listed. Cosmetic condition (labels, cases, manuals) may vary and is reflected in the listing when relevant.
One-of-a-kind inventory: most of our items are unique — when a game sells, it's gone. Adding an item to your cart does not reserve it; it belongs to whoever completes checkout first.
3. Pricing & Availability
- All prices are in US Dollars (USD).
- Prices may change without notice, but never after you've completed a purchase.
- If an item was listed with an obvious pricing error, we reserve the right to cancel the order and issue a full refund.
- Items marked "Ask in store" require contacting us for a price.
4. Payments
All online payments are processed securely through PayPal. We never see or store your card numbers, bank details, or PayPal password. In-store purchases may be paid in cash or other methods available at the counter.
5. Trade-Ins
We buy and trade used games at our physical store. Trade-in values are determined at the counter based on condition, demand, and market prices, and are offered as cash or store credit. Online trade-in quotes, if provided, are estimates only until items are inspected in person.
6. Acceptable Use
You agree not to misuse our website — including attempting to access admin areas, interfering with other customers' purchases, using automated tools to scrape or bulk-buy, or attempting to manipulate prices or orders.
7. Limitation of Liability
We stand behind what we sell (see Returns & Refunds), but our total liability for any claim is limited to the amount you paid for the item in question. We are not responsible for indirect damages, lost profits, or issues caused by carriers once a package leaves our hands (though we'll always help you resolve shipping problems).
8. Changes to These Terms
We may update these terms from time to time. The "Last updated" date at the top will always tell you the current version. Continued use of the site after changes means you accept the new terms.
9. Contact
Questions about these terms? Visit us at 900 Almeda Genoa Rd, Ste. B, Houston, TX 77047.
Privacy Policy
Your privacy matters to us. This policy explains what information we collect, why, and what we do (and don't do) with it.
1. What We Collect
- When you purchase: your name, email address, and — if you choose shipping — your shipping address and phone number. This information comes to us through PayPal when you complete checkout.
- When you browse: standard technical data (browser type, pages visited) processed by our hosting provider, Cloudflare, for security and performance.
2. What We DON'T Collect
We never see or store your payment details. Card numbers, bank accounts, and PayPal credentials are handled entirely by PayPal on their secure servers. They never touch our systems.
3. How We Use Your Information
- To fulfill your order — pack it, ship it to your address, or hold it for pickup.
- To contact you about your order (confirmation, tracking number, pickup notice).
- To keep records of sales as required for business and tax purposes.
4. What We Never Do
- We never sell your personal information. Period.
- We never share it with third parties except what's strictly necessary to complete your order (e.g., the shipping carrier needs your address).
- We don't send marketing spam.
5. Where Your Data Lives
Order data is stored securely on Cloudflare's infrastructure with industry-standard encryption (HTTPS/SSL) protecting all data in transit. Access to order information is restricted to store administration only.
6. Your Rights
You can ask us at any time to see what information we have about you, correct it, or delete it (unless we're legally required to keep sales records). Just contact us at the store.
7. Cookies
Our site uses minimal browser storage strictly for functionality (like remembering your cart during a session). We don't use advertising trackers.
8. Children
Our website is intended for users 18 and older, or minors with parental supervision. We don't knowingly collect information from children.
Returns & Refunds
We test every game before selling it — but if something's wrong, we make it right. Here's how it works.
1. Defective Items — We've Got You
7-day guarantee: if a game or console doesn't work as it should, contact us within 7 days of delivery or pickup and we'll offer an exchange, store credit, or full refund — your choice.
- The item must be returned in the same condition it was sold.
- For shipped orders, we'll cover return shipping for defective items.
- Refunds go back through PayPal to your original payment method, typically within 3–5 business days after we receive the item.
2. Change of Mind
Used games are unique items, so change-of-mind returns are handled as store credit or exchange within 7 days, as long as the item comes back in the exact condition it was sold (same seals, labels, and contents). We don't offer cash refunds for change of mind.
3. What's Not Returnable
- Items damaged after sale (drops, spills, scratched discs from use).
- Items with removed or altered labels/stickers.
- Digital codes or content, once revealed (if ever applicable).
4. Condition Disclaimer
All items are pre-owned and sold in the condition described in the listing. Normal cosmetic wear consistent with a used item (light label wear, minor case scuffs) is not a defect and doesn't qualify for a defective-item return. Functionality is what we guarantee.
5. How to Start a Return
Bring the item to the store at 900 Almeda Genoa Rd, Ste. B, Houston, TX 77047, or reply to your order confirmation with your order number and a short description of the issue. We'll take it from there.
6. PayPal Disputes
We'd rather fix problems directly — it's faster for you. But you always retain your rights under PayPal Buyer Protection.
Shipping Policy
1. Your Options at Checkout
- Store Pickup — FREE. Pick up at 900 Almeda Genoa Rd, Ste. B, Houston, TX 77047. We'll notify you when your order is ready.
- Local Houston Delivery — $5.00. For addresses in the Houston area.
- USA Nationwide Shipping — $10.00. Anywhere in the United States.
2. Processing & Delivery Times
- Orders are processed within 1–2 business days.
- Local deliveries typically arrive within 2–3 business days.
- Nationwide shipping typically arrives within 3–7 business days depending on destination.
3. Tracking
Shipped orders receive a tracking number by email once the package is on its way.
4. Address Accuracy
Your shipping address comes directly from your PayPal account at checkout — please make sure it's current before paying. We're not responsible for packages delivered to an outdated or incorrect address provided at checkout, but contact us and we'll do everything we can to help.
5. Lost or Damaged Packages
If your tracking shows no movement for 7+ days, or your package arrives damaged, contact us with your order number. We'll open an investigation with the carrier and work with you on a replacement, store credit, or refund depending on the outcome.
6. Store Pickup Details
- Bring your order number and a matching ID or the PayPal confirmation email.
- Orders not picked up within 14 days may be cancelled and refunded (minus any applicable PayPal fees), and the item returned to inventory.
7. Shipping Outside the USA
At this time we only ship within the United States.